Privacy Policy

Introduction

At Kayak Semois, we take the protection of your personal data very seriously. This privacy policy explains how we collect, use, share and protect your information when you use our kayak rental services on the Semois.

Data we collect

1. Information you provide to us

• Identity: Name, first name, date of birth
• Contact details: Postal address, email, phone number
• Payment: Information necessary to process transactions (without storing banking data)
• Preferences: Choice of activities, reservation dates

2. Information collected automatically

• Technical data: IP address, browser type, device used
• Cookies: To improve your user experience (you can manage them via your browser settings)
• Access log: Pages visited, duration of visit

Use of your data

We use your personal data only for the following purposes:

• Process your reservations and provide our services
• Send you confirmations and important information
• Improve the quality of our services and your customer experience
• Comply with our legal obligations (invoicing, tax declarations)
• Prevent fraud and ensure the security of our systems

Data protection

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration or destruction:

• SSL/TLS encryption for all data transmissions
• Secure storage systems with restricted access
• Regular security audits
• Training of our staff on data protection

Data retention

We keep your data only as long as necessary:

• Reservation data: 5 years for accounting and tax purposes
• Customer data: 3 years after your last activity, unless deletion is requested
• Payment data: According to legal requirements of payment processors

Your rights

In accordance with the GDPR, you have the following rights:

• Right of access: Obtain a copy of your data
• Right of rectification: Correct inaccurate data
• Right to erasure: Request deletion of your data
• Right to object: Object to certain processing
• Right to portability: Receive your data in a structured format

International transfers

Your data is mainly processed in Belgium and within the European Union. In the rare case where data would be transferred outside the EU, we ensure that:

• The country benefits from an adequacy decision by the European Commission
• Standard contractual clauses for data protection are in place
• Additional guarantees are applied if necessary

Protection of minors

Our services are not directly intended for children under 16. We do not knowingly collect personal data concerning minors without verifiable consent from a parent or legal guardian.

Changes to this policy

We may update this policy occasionally to reflect changes in our practices or legal requirements. The most recent version will always be available on our website with the update date.